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Shipping Policy
If we shipped your order standard Ground from our warehouse, then you can expect it to arrive no later than five business days beginning with the first business day after your order was shipped. However, that time may vary given UPS Ground conditions in your area.
• All Home/Ground shipments may be delivered without signature unless you specify signature delivery.
• In some rare cases, UPS may lose or damage a package. If you receive a package that is damaged notify the delivery driver immediately and have him/her notate the damage. Please notify us as soon as this happens.
Order Processing Policies
Your order is usually processed the same business day, business days are Monday-Friday, 9:30am-1:00pm. All orders received after 1:00pm on a weekday are processed the following weekday. Some orders may take longer than one day to process, given both internal and external factors. If you are concerned about your order's arriving by a certain date, please call or email us at spencerhouse@knology.net before you order. Some orders are placed for items that are on backorder. Some items on backorder require the charging of a credit card prior to shipping, in order to "hold" that order for the customer once it comes back into our physical inventory. We will notify you via phone or email if this is the case.
Cancellation Process
You may cancel your order only if you send a cancellation request to shipping@everythingcoffee-tea.com prior to 1:00 pm the same business day that your order was placed. You may also call us at 770-889-0336. In the email subject line, please write the words: CANCEL ORDER ID #X. To ensure your cancellation has been processed, you will receive and email confirmation. You may also call customer service.
Return Policy
Returns must be approved by a Spencer House Special-teas customer service representative. Please call us at 256-655-0989 to obtain return authorization. We will then help you with the return process.
• Any custom printing or special order product is not eligible for return or refund.
• All stock merchandise returned is subject to a 15% restocking fee. In addition any shipping or pick up fees are the sole responsibility of the purchaser.
• Approved refunds will be processed within 72 hours of receipt and confirmation that the product is in sellable condition.
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